About primeone

primeone business solutions is a specialized consulting and implementation company for Customer Experience (CX) and CRM.

primeone not only provides you with excellent software, but also with the necessary specialist knowledge. Our team of specialists works closely with your team to configure and implement the chosen solution. We are at your side to advise you and your team, so that you can use the solution with all its advantages from the very beginning.

As an Oracle Gold partner, we offer sound expertise and many years of experience in the realization of customer experience projects. We accompany you from the concept phase to the implementation and further development as a competent, reliable and flexible partner.

Our software solutions are designed for companies of various industries and sizes that want to improve their customer service and increase customer satisfaction.

We are at your service!

Our team

  • Martin Veren
    Martin Veren Founder and CEO
  • Marcel Niedermöller
    Marcel Niedermöller Head of Sales & Marketing
  • David Riedel
    David Riedel Solutions Architect
  • Roman Schuster
    Roman Schuster Solutions Consultant
  • David Grohs
    David Grohs Solutions Engineer
  • Raffaela Riedel
    Raffaela Riedel Marketing & Social Media
  • Markus Tögel
    Markus Tögel Graphic & webdesign

WHAT DO OUR CUSTOMERS SAY?

  • Rapid implementation was extremely important for us in Customer Service. Thanks to the Service Cloud and our implementation partner primeone business solutions gmbh it was possible to switch to live operation after only 10 weeks (after kick-off). The project experience and competence of primeone business solutions gmbh enabled us to configure a large part of new requirements independently   within the service department.

    DI Roland Wurzer Kelag, Head of Customer Service
  • After an intensive selection process, we decided to implement Oracle Service cloud. The starting point was the transfer of the data from our old Microsoft Dynamics CRM into the new system. The aim of Service Cloud is to communicate with the customer from a single tool, across all customer channels. As a company with the clear goal of "Customer Focus", a quick implementation with many out-of-the-box functions (OMNI channel service) was extremely important to us. Furthermore, we attach great importance to the fact that we can carry out changes to the system quickly and easily. We would like to thank our implementation partner primeone business solutions gmbh for the professional implementation project and training delivery.

    Horst Wiedner d-light, Head of Customer Service
  • The Oracle Service Cloud has been used by Tele2 Austria for more than 5 years. To offer our business, mobile and private customers the best service experience is our daily aspiration. We offer our services also very successful beyond the Austrian border. As a result of the excellent cooperation with primeone, we are able to offer our customers reliable solutions for years now. In addition we are able to implement major changes on the Oracle Service Cloud “simple and easy” on our own.

    Manuel Krausneker Tele2, CSP Process & Quality Management