Schrack Seconet Feedback - primeone business solutions

Customer feedback/survey on Oracle Field Service Cloud implementation

Dear users!

The Schrack-Seconet project team and the implementation partner primeone business solutions invite you to take part in a survey.

We would like to ask you to take a moment to participate in the ORACLE Field Service Cloud Implementation Survey.

Here you have the opportunity to describe problems so that the user-friendliness and thus also your everyday work can be improved. Therefore, it is important to reach as many employees of the company as possible and to get to know their opinion.

This survey is not about an evaluation of you as a person, but about your personal assessment. Your feedback helps to generate an average of results that will be included in the further development of the software.

It takes about 2-5 minutes to complete the survey.

The survey is anonymous and voluntary!

Please complete the assessment form in full and do not omit any of the questions!

Which user group do you belong to? *

How satisfied are you in general with the software and the scope of services? *

Overall, please rate your experience with the software.

Please answer the following questions

	Fully applicable	Partly true	Does not apply
The software offers all functions to efficiently manage the service tasks that arise	Fully applicableThe software offers all the functions to efficiently manage the service tasks that arise Applies in full	Partly trueThe software offers all functions to efficiently manage the service tasks that arise Applies in part	Does not applyThe software offers all functions to efficiently manage the service tasks that arise Does not apply

In case you have selected "Does not apply" or "Only partially applies" for this statement, please give us a short feedback on your change requests/suggestions.

We are sorry that we do not meet your requirements 100%. What can we do to make your work easier?

	Fully applicable	Partly true	Does not apply
The software provides sufficient information about which inputs are permissible or unnecessary	Fully applicableThe software provides sufficient information about which inputs are permissible or unnecessary Fully applicable	Partly trueThe software provides sufficient information about which inputs are permissible or unnecessary Applies in part	Does not applyThe software provides sufficient information about which inputs are permissible or unnecessary Does not apply

In case you have selected "Does not apply" or "Only partially applies" for this statement, please give us a short feedback on your change requests/suggestions.

We are sorry that we do not meet your requirements 100%. What can we do to make your work easier?

	Fully applicable	Partly true	Does not apply
The software does not force unnecessary interruptions of work	Fully applicableThe software does not force unnecessary interruptions of the work Applies completely	Partly trueThe software does not force unnecessary interruptions of work Applies partially	Does not applyThe software does not force unnecessary interruptions of work Does not apply

In case you have selected "Does not apply" or "Only partially applies" for this statement, please give us a short feedback on your change requests/suggestions.

We are sorry that we do not meet your requirements 100%. What can we do to make your work easier?

	Fully applicable	Partly true	Does not apply
The amount of information on the screen is adequate	Fully applicableThe amount of information on the screen is adequate Fully applies	Partly trueThe amount of information on the screen is adequate Applies partially	Does not applyThe amount of information on the screen is adequate Does not apply

In case you have selected "Does not apply" or "Only partially applies" for this statement, please give us a short feedback on your change requests/suggestions.

We are sorry that we do not meet your requirements 100%. What can we do to make your work easier?

	Fully applicable	Partly true	Does not apply
The operation of the app is easy to understand	Fully applicableThe operation of the app is easy to understand Applies completely	Partly trueThe operation of the app is easy to understand Applies in part	Does not applyThe operation of the app is easy to understand Does not apply

In case you have selected "Does not apply" or "Only partially applies" for this statement, please give us a short feedback on your change requests/suggestions.

We are sorry that we do not meet your requirements 100%. What can we do to make your work easier?

	Fully applicable	Partly true	Does not apply
Does the software make your everyday work easier and would you rate the implementation as successful?	Fully applicableDoes the software make your daily work easier and would you rate the implementation as successful? Fully applicable	Partly trueDoes the software make your daily work easier and would you rate the implementation as successful? Partly true	Does not applyDoes the software make your daily work easier and would you rate the implementation as successful? Does not apply

In case you have selected "Does not apply" or "Only partially applies" for this statement, please give us a short feedback on your change requests/suggestions.

We are sorry that we do not meet your requirements 100%. What can we do to make your work easier?

	Fully applicable	Partly true	Does not apply
Is the software designed in such a way that you could learn it well?	Fully applicableIs the software designed in such a way that you were able to familiarise yourself well with it? Fully applicable	Partly trueIs the software designed in such a way that you were able to familiarise yourself well with it? Partly true	Does not applyIs the software designed in such a way that you could easily familiarise yourself with it? Does not apply

In case you have selected "Does not apply" or "Only partially applies" for this statement, please give us a short feedback on your change requests/suggestions.

We are sorry that we do not meet your requirements 100%. What can we do to make your work easier?

	1-2 days	3-4 days	more than 5 days
How long did it take for everyday operating steps to become "second nature"?	1-2 daysHow long did it take for everyday operating steps to become "second nature"? 1-2 days	3-4 daysHow long did it take for everyday operating steps to become "second nature"? 3-4 days	more than 5 daysHow long did it take for everyday operating steps to become "second nature"? more than 5 days

In case you have chosen the answer "more than 5 days", please give us a short feedback about the reasons

We are sorry that we do not meet your requirements 100%. What can we do to make your work easier?

Finally, please make a concrete suggestion of what you would change in the software to make your everyday work easier.

Are there functions and/or processes you would like to see in your daily jop?