Being able to run a successful business today requires much more than it did a few years ago. In order to be able to retain customers in the long term, it is important to be there for your customer long after they made a purchase. Provide your customers with outstanding customer service with tools that meet the rapidly changing business needs.
Consistent service across all contact channels and continuous customer engagement create a positive customer experience. Because customers want to know what’s going on. By providing reliable and customized service on all channels, you will generate enthusiasm among your customers. If you have the right solutions at the customer’s fingertips at all times, long-term and satisfied customers are virtually certain.
IMPRESS YOUR CUSTOMERS WITH OUTSTANDING CUSTOMER SERVICE
Modern customer service on all channels
Modern customer service means meeting your customer’s expectations and providing them with quick answers to their questions. A customer should never have to repeat the question he has already asked. Provide your customers a customer service far beyond the traditional service channels. With extensive service profiles, you can personalize proactive communications with your customers, resulting in increased customer loyalty.
Integrate other systems into a unified interface for your agents and offer them the ability to solve problems within one application.
The Oracle Service Cloud offers you a competitive advantage through consistent communication over all channels…
Oracle Field Service Cloud is a solution for your Field Service that collects time-based data about everything that happens in the field...