Analysis phase:

In this phase, we work with you to determine the essential requirements for a chatbot solution. We start with a kick-off meeting, on the basis of which further workshops are planned and held.

• Kick-off meeting
• Workshops to define the exact requirements
• Drawing up a detailed schedule of events and specifications

Implementation

After the analysis phase, we can implement the first implementation steps and begin with the setup of the respective chatbot solution. Ongoing tests, in which we always involve you, ensure that the set goals are achieved on the basis of your defined requirements. Since we work in very short sprints (1 - 3 weeks), it is also ensured that we are always in contact with you.

• Setup of the respective chatbot solution, implementation of the first questions and answers
• Integration of external services and systems and initial testing
• Setup and training of the rule/ AI engine for dynamic questions and answers

Post Go Live Support

After our implementation, your chatbot goes into ongoing operation. Thanks to the ongoing upgrades from Oracle and Microsoft, your bot continues to develop fully automatically. Nevertheless, special services and training are now required to make the chatbot even better and more intelligent. Benefit from our expert knowledge and purchase targeted add-on services.

• We train the bot with e.g. 100 additional test questions
• We create new intentions for you based on the questions asked
• We are the first point of contact for further requirements

"The Oracle Digital Assistant opens up new perspectives for our fan communication around Europe's fifth largest ATP tournament, the Erste Bank Open 500, because we can provide more targeted information faster. We present tennis as a modern sport, address younger target groups and win the target groups of the future. At the same time, we optimise the image of the main sponsor Erste Bank."

Herwig Straka
CEO and Founder, e|motion management gmbh

"As an ATP250 tournament in Stuttgart and with Mercedes Benz as the main sponsor, technical innovations are very important to us. In addition to the preparation and running of the event itself, we wanted to offer our visitors the opportunity to get in touch with us as tournament organisers and to learn more about the tournament as such. Therefore, we decided to use a chatbot (Tournament Cavalier). Our Tournament Cavalier offers answers to the most important questions and accompanies our guests safely before, during and after the tournament. We implemented the project with our implementation partner primeone business solutions, whom we would like to thank for the fast and smooth implementation."

Simon Schleich
Managing Director at e|motion sports GmbH Germany

• Two languages: English + one other language
• Web Channel - Chatbot available on the website
• Management of up to 30 FAQs

The following intents are provided (the answers provided by the assistant per intent are adjusted during the development of the chatbot):

Welcome, farewell, player profiles, press area, opening hours, programme, contact information, seating plan, fixture list, security, site plan, tickets, scores, livescores, tournament magazine.

Create up to three additional new customised intents after go-live. Review the questions asked and bot training up to four weeks after go-live or after the completion of a specific sporting event.