INTELLIGENT CHATBOT SOLUTIONS

With Chatbot technology from Oracle and Microsoft, based on Artificial Intelligence (AI), Machine Learning (ML) and a number of definable rules and parameters, we set up our Chatbot/Digital Assistant for you. Chatbots are always accessible via text and voice. For example, we can connect the chatbot on your homepage, via Facebook Messenger or via a voice assistant such as Amazon Alexa.

In the end, your customers will have a conversation with a bot who can perform certain tasks for you or answer your customer’s questions. For example, are you looking for a customer service chatbot for your company? Then this is the right solution for you.

The bot can build the “first line of defense” and based on rules or at the customer’s request hand over the conversation at a certain point to a real chat agent in your call center. The complete chat history is retained. So, your call center agents can take over the chat and based on an integrated knowledge database in your CRM or ticket system they can quickly and effectively conclude the conversation.

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AI CHATBOT STATISTICS

OUR SOLUTION APPROACH

OMNI channel connection

No matter on which channel your customers are – we integrate your chatbot on every important channel. No matter whether we connect the chatbot classically on your website, the various messenger platforms or via voice assistants such as Amazon Alexa – the same database runs always in the background.

Integration and Processes

Since every company already uses systems (e.g. CRM or ERP) with relevant data, we also offer you the possibility to connect these databases to the chatbot or to execute actions in these systems. For example, a customer satisfaction survey can be sent after a successful chat, which opens a ticket in your CRM or service solution if a negative rating is given.

Easy to use

The focus, after the initial setup/implementation of your chatbot, is to enable your business department to rapidly familiarize with the user interface. This enables them to edit questions and answers on their own and create improvements and new conversations themselves.

Conversation modules

Since not everyone wants to work with the corresponding development environment, we also offer our customers a cooperation with one of the leading providers of conversation modules. As a BotSupply partner, we can also access a proprietary NLP platform that supports more than 30 languages.

OUR PROJECT APPROACH IN 3 STEPS

Analysis phase

In this phase, we work with you to determine the essential requirements for your Chatbot solution. We start with a kick-off meeting, which will be the start to plan additional workshops.

  • Kick-off Meeting
  • Workshops to define the exact requirements
  • Preparation of a detailed process plan and specifications

Implementation

After the analysis phase we can start the first implementation steps and begin with the setup of the respective Chatbot solution. Ongoing tests, in which you are always involved, ensure that your Chatbot is based on your defined requirements. Since we work in very short sprints (1 – 3 weeks), it is also guaranteed that we are always in contact with you.

  • Setup of the respective Chatbot solution, implementation of the first questions and answers
  • Integration of external services and systems and initial testing
  • Setup and training of the rule/KI engine for dynamic questions and answers

Post-Go-Live Support

After our implementation, your chatbot will go live. Through the ongoing upgrades from Oracle or Microsoft, your bot develops fully automatically. Nevertheless, special services and training are required to make the chatbot even better and more intelligent. Benefit from our expert knowledge and purchase targeted add-on services.

  • We train the bot e.g. with 100 additional test questions
  • We create new intentions for you based on the questions asked
  • We are the first point of contact for further requirements
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Enjoy sporting events on a new level with our

primeone SPORT- and Event BUTLER

Customer reference

“The Oracle Digital Assistant opens up new perspectives for our fan communication around Europe’s fifth-biggest ATP tournament, the Erste Bank Open 500, because we can provide more targeted information in a faster way. We present tennis as a modern sport, address younger target groups, and we are acquiring the audiences of the future. At the same time, we are optimizing the image of the main sponsor, Erste Bank.”

Herwig Straka
CEO and Founder, e|motion management gmbh

“As ATP250 tournament in Stuttgart and with Mercedes Benz as main sponsor, technical innovations are very important to us. Besides the preparation and the execution of the event itself, we wanted to offer our visitors the opportunity to get in touch with us as a tournament organizer and to learn more about the tournament as such. Therefore, we decided to use a chatbot (Tournament Cavalier). Our tournament cavalier provides the answers to the most important questions and guides our guests safely before, during and after the tournament. We have implemented the project with our implementation partner primeone business solutions and would like to thank them for the fast and smooth implementation.”

Simon Schleich
Managing Director at e|motion sports GmbH Germany

It´s all about the money

Within our solution you will get a bunch of full specific tournament relevant processes and best-practices.

  • Two Languages: English + one additional language
  • Web Channel – Chatbot available on the website
  • Handles up to 30 FAQs

The bot understands the following intents based on the Tournament Butler. The answers the bot delivers per Intent will be customized during the chat bot development:

Greeting, Good Bye, Player Profiles, Press Area, Opening Hours, Program, Contact information, Seating plan, Game plan, Security, Location plan, Tickets, Game results, Livescores, Tournament Magazine.

Create up to three additional new custom intents post go-live, review of asked questions and bot training until four weeks after go-live or after a specific sport event ends.

get your Digital Assistant for only 20.000,- Euro excl. VAT

Based on usage Oracle Universal Credits will be charged in addition

Available as Option / in addition

Option / in addition Price (exkl. VAT)
Additional 30  FAQs € 2.000,00
Facebook Channel € 3.000,00
New intention (each) € 1.000,00
Additional language € 3.000,00
Amazon Alexa € 8.000,00
primeone Support from € 1.000,00 per month