The Field Service Cloud is a field service solution that collects time-based data on everything that happens in the field to create optimal routes and schedules. Incidents can be predicted with 98% accuracy. This makes it possible to react quickly to unforeseen events and ensure customer satisfaction.
Get an overview of all field service activities in real time and intervene in time if there is a risk of orders not meeting service level agreements. Furthermore, precise planning of capacities is possible. Understand exactly how much work your field staff can take on at any given time and focus on business-critical tasks. Precise appointment commitments are possible from the first contact. The Field Service Cloud also offers automatic planning of field service assignments, taking into account employee skills.
The right solution for every company in the field
The most important functions of the Field Service Cloud are:
- Capacity planning and booking
- Routing and optimisation
- Disposition and management
- Mobile app
- Contextual cooperation
- Customer communication
- Precise appointment promises already at the first contact
- accurate job evaluation
- Taking on business-critical tasks
- Making optimal use of staff & equipment
- Maximum productivity
- Overview of activities in real time
- Timely intervention
- All information for field staff on the mobile device
- Route comparison (actual vs. expected)
- Shared knowledge management through contextual tools
- More options, flexibility and information for customers
- Planning demand-driven operations to meet customer demand
Fast problem solving & real-time communication = high customer satisfaction
Especially in the field, it is often difficult to achieve excellent customer service. Demands such as scheduling travel time, extending working hours at the customer's site and unforeseen events make it difficult to meet deadlines and satisfy customers. In addition to customer service, it is important for your company to use resources properly, save costs, have quick solutions to problems and be able to inform your customers about changes in real time.