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"In addition to DSGVO compliance, the functional coverage, usability and future-proofing of the application were particularly important to us. We found all this with Oracle CX Cloud (Marketing, Sales & Service). However, the implementation partner was much more important to us. With primeone business solutions gmbh, it was already clear to us after the first pitch that we wanted to go into a possible implementation with this partner. The partner knew exactly how we could ensure a quick implementation and picked us up perfectly when prioritising the topics. The very good cooperation was the success factor in the end. We found fast ways here and were thus able to make decisions on the basis of best practices. This is where one of the leading application providers meets a real cloud implementation specialist.

As an ATP250 tournament in Stuttgart and with Mercedes Benz as the main sponsor, technical innovations are very important to us. In addition to the preparation and running of the event itself, we wanted to offer our visitors the opportunity to get in touch with us as tournament organisers and to learn more about the tournament as such. Therefore, we decided to use a chatbot (Tournament Cavalier). Our Tournament Cavalier offers answers to the most important questions and accompanies our guests safely before, during and after the tournament. We implemented the project with our implementation partner primeone business solutions, whom we would like to thank for the quick and smooth implementation.

simpliTV is constantly improving its customer service in order to provide the best service to our almost 500,000 customers in Austria. For this reason, we have decided to implement the Oracle Service Cloud. Thanks to the integrated knowledge base on our homepage/customer portal, we now offer 24/7 support to our customers. Of course, the customer can still reach us via. Mail and telephone. What is new, however, is the chat function. Together with our implementation partner primeone business solutions, we were able to go live in just 4 months. However, this was only possible due to the fast integrations based on the Oracle Integration Cloud, the expert knowledge of primeone and our excellent project team. Click here for the reference video

The Oracle Digital Assistant opens up new perspectives for our fan communication around Europe's fifth largest ATP tournament, the Erste Bank Open 500, because we can provide more targeted information faster. Thanks to primeone business solutions, we have found a professional implementation partner who operates across platforms and has supported us accordingly. It was particularly important for us to have a partner on site who could not only accompany us in this project, but also within the future topics (customer added value beyond the tournament). Due to primeone business solutions' long customer experience, we have found a partner at eye level.

It was important for us to have more speed, standardisation and even better customer service. Employees, customers and services should be on one platform. Thanks to the Oracle CX Cloud, which has many functionalities already available out of the box, and our professional implementation partner primeone, we were able to start with an implementation time of just 16 weeks. We are pleased that primeone will continue to support us with maintenance for the next 5 years.

The Oracle Service Cloud has been used by Tele2 Austria for more than 5 years. Offering our customers in the business, mobile and private sectors the best service experience is our daily endeavour, with which we are also successful beyond Austria's borders in Europe. Thanks to the excellent cooperation with primeone, we have not only been able to offer our customers accurate solutions for years. In addition, within the framework of the cooperation we have created possibilities to implement essential changes to the Oracle Service Cloud easily and quickly.

After an intensive selection process, we decided to implement the Oracle Service Cloud. The initial situation was the transfer of data from our old Microsoft Dynamics CRM. The aim of the Service Cloud is to communicate with the customer from one tool, across all customer channels. As a company with the clear goal of "focusing on the customer", a quick introduction with many out-of-the-box functions (OMNI Channel Service) was extremely important to us. We also attach great importance to being able to make changes to the system quickly and easily. We would like to thank our implementation partner primeone business solutions for the professional handling and training.

A fast implementation was extremely important for us in Customer Service. Thanks to the Service Cloud and our implementation partner primeone, it was possible to switch to live operation after only 10 weeks. Thanks to the project experience and competence of primeone business solutions gmbh, we can now configure a large part of the new requirements independently in the specialist area.