As ATP250 tournament in Stuttgart and with Mercedes Benz as main sponsor, technical innovations are very important to us. Besides the preparation and the execution of the event itself, we wanted to offer our visitors the opportunity to get in touch with us as a tournament organizer and to learn more about the tournament as such. Therefore we decided to use a chatbot (tournament cavalier). Our tournament cavalier provides the answers to the most important questions and guides our guests safely before, during and after the tournament. We have implemented the project with our implementation partner primeone business solutions and would like to thank them for the fast and smooth implementation.

The Oracle Digital Assistant opens up new perspectives for our fan communication around Europe’s fifth-biggest ATP tournament, the Erste Bank Open 500, because we can provide more targeted information in a faster way. We present tennis as a modern sport, address younger target groups, and we are acquiring the audiences of the future. At the same time, we are optimizing the image of the main sponsor, Erste Bank.

What was important for us was more speed, standardization and even better customer service. Employees, customers and services had to be combined on one platform. With the Oracle CX Cloud, which already has many functionalities out of the box available, and our professional implementation partner primeone, we were able to launch the solution within 16 weeks. We are pleased that primeone will continue supporting us for the next 5 years

The Oracle Service Cloud has been used by Tele2 Austria for more than 5 years. To offer our business, mobile and private customers the best service experience is our daily aspiration. We offer our services also very successful beyond the Austrian border. As a result of the excellent cooperation with primeone, we are able to offer our customers reliable solutions for years now. In addition we are able to implement major changes on the Oracle Service Cloud “simple and easy” on our own.

After an intensive selection process, we decided to implement Oracle Service cloud. The starting point was the transfer of the data from our old Microsoft Dynamics CRM into the new system. The aim of Service Cloud is to communicate with the customer from a single tool, across all customer channels. As a company with the clear goal of "Customer Focus", a quick implementation with many out-of-the-box functions (OMNI channel service) was extremely important to us. Furthermore, we attach great importance to the fact that we can carry out changes to the system quickly and easily. We would like to thank our implementation partner primeone business solutions gmbh for the professional implementation project and training delivery.

Rapid implementation was extremely important for us in Customer Service. Thanks to the Service Cloud and our implementation partner primeone business solutions gmbh it was possible to switch to live operation after only 10 weeks (after kick-off). The project experience and competence of primeone business solutions gmbh enabled us to configure a large part of new requirements independently   within the service department.