ORACLE TOOLS
FOLLOW THE CUSTOMER
not vice-versa
WHAT KIND OF SERVICE DOES YOUR
COMPANY OFFER ITS CUSTOMERS?
CUSTOMER JOURNEY –
AS WE UNDERSTAND IT

Nobody wants to settle with mediocre service and incomplete problem solutions.

To let your company build long-term and successful customer relationships you have to inspire your customers and present timely solutions across all channels.

Service Cloud

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Provide your customers with the ability to find answers to their problems around the clock via Web Self Service. If this is not enough you can support them through your Service Center across all contact channels.

Guarantee fast and satisfying solutions to your customers issues.

Sales Cloud

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Modern sales technologies help companies to sell more, to know more and to grow more.

By using mobile devices, your sales force will be able to sell anytime, anywhere.

Marketing Cloud

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Marketing must be simple. And  create impressive customer experiences.

Centrally tunable cross-channel interactions, results analysis and binding of the right target group will help you to achieve your goals.

Integration Cloud

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Machen Sie Ihre Integrationen immer noch händisch?

Mit der einfachen, aber leistungsstarken Oracle Integration Cloud können Sie Ihre Investitionen in SaaS- und On-Premise-Anwendungen bestmöglich nutzen.

WHAT DO OUR CUSTOMERS SAY?

  • What was important for us was more speed, standardization and even better customer service. Employees, customers and services had to be combined on one platform. With the Oracle CX Cloud, which already has many functionalities out of the box available, and our professional implementation partner primeone, we were able to launch the solution within 16 weeks. We are pleased that primeone will continue supporting us for the next 5 years

    DDI Martin Seiser Head of Group IT
  • The Oracle Service Cloud has been used by Tele2 Austria for more than 5 years. To offer our business, mobile and private customers the best service experience is our daily aspiration. We offer our services also very successful beyond the Austrian border. As a result of the excellent cooperation with primeone, we are able to offer our customers reliable solutions for years now. In addition we are able to implement major changes on the Oracle Service Cloud “simple and easy” on our own.

    Manuel Krausneker Tele2, CSP Process & Quality Management
  • After an intensive selection process, we decided to implement Oracle Service cloud. The starting point was the transfer of the data from our old Microsoft Dynamics CRM into the new system. The aim of Service Cloud is to communicate with the customer from a single tool, across all customer channels. As a company with the clear goal of "Customer Focus", a quick implementation with many out-of-the-box functions (OMNI channel service) was extremely important to us. Furthermore, we attach great importance to the fact that we can carry out changes to the system quickly and easily. We would like to thank our implementation partner primeone business solutions gmbh for the professional implementation project and training delivery.

    Horst Wiedner d-light, Head of Customer Service
  • Rapid implementation was extremely important for us in Customer Service. Thanks to the Service Cloud and our implementation partner primeone business solutions gmbh it was possible to switch to live operation after only 10 weeks (after kick-off). The project experience and competence of primeone business solutions gmbh enabled us to configure a large part of new requirements independently   within the service department.

    DI Roland Wurzer Kelag, Head of Customer Service