Customer reference - Tele2

 In N E W S, Service Solution

We would like to introduce you to another satisfied primeone customer. Tele2 is a full-service telecommunications provider in Austria.

Tele2's corporate network spans locations in Northern, Western and Central Europe, serving customers in 9 countries.

Primeone supported the consulting and implementation of the Oracle Service Cloud, which has been successfully in use for more than 5 years. Providing the best service experience to its customers in the business, mobile and private sectors is always a concern for Tele2.

The Oracle Service Cloud is part of the online strategy. With the relaunch of the website, the user interface of the FAQ section was also redesigned. Customers now have a modern and simple search function at their disposal. This makes it easier for users to find answers and not have to search through "probably matching information".

"The Oracle Service Cloud has been used by Tele2 Austria for more than 5 years. Offering our customers in the business, mobile and private sectors the best service experience is our daily endeavor with which we are also successful beyond Austria's borders in Europe.

Thanks to the very good cooperation with primeone, we have not only been able to offer our customers unerring solutions for years. In addition, within the framework of the cooperation, we have created opportunities to implement significant changes to the Oracle Service Cloud easily and quickly."

Manuel Krausneker

CSP Process & Quality Management -

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