Oracle CRM GoLive in only 4 weeks (Austrian Glass Fibre Infrastructure Company)

 In CRM, Customer Experience, Marketing Solution, Sales Solution, ServiceSolution

About öGIG:

Österreichische Glasfaser-Infrastrukturgesellschaft (öGIG for short) was founded in 2019 and is a nationwide technology and infrastructure company with a team of experienced and recognised fibre optic and ICT experts. öGIG builds fibre optic networks and supplies the previously poorly developed, mainly rural and suburban regions in Austria with fibre optic infrastructure.

Were there any particular challenges/problems on site?

"The biggest challenge was definitely the time", says Roberto Peric (Senior Manager at öGIG). The processes for our marketing, sales and partly also service had to be completely defined in a short time, as well as the selection process started.

Why did you choose Oracle and primeone?

In addition to DSGVO compliance, the functional coverage, usability and future-proofing of the application were particularly important to us. We found all this with Oracle CX Cloud (Marketing, Sales & Service). However, the implementation partner was much more important to us. We were sure that our requirements could have been implemented with many tools. With primeone business solutions gmbh, however, it was clear to us after the first pitch that we wanted to go into a possible implementation with this partner. The partner knew exactly how we could ensure a quick implementation and picked us up perfectly when prioritising the topics.

Were there specific targets for the solution?

Primarily, a quick go-live was important. A first set of the most important CRM topics was implemented within only 4 weeks, enabling us to push marketing and sales in the communities. Further development thereafter was determined in close consultation with primeone and prioritised according to our needs.

How much time has gone into the technical implementation?

In total, the first phase of the project took just 2 months. Here we implemented the objects that are important for our sales. In a second phase, it was then the turn of marketing as well as further sales processes and the development/connection to our website in order to implement an automated order flow including confirmation to our customers. We are currently working on the topics of discounts and reporting as well as the connection to our other IT systems.

Do you feel well advised and supported by primeone and Oracle?

The very good cooperation was the success factor in the end. Besides the manufacturer as such, the cooperation with the partner primeone was particularly good. We found fast ways here and were thus able to make decisions based on best practices. Even once we had defined our ideas in advance, we were able to ensure a successful go-live thanks to primeone's consulting approach.

Describe in one sentence why you would recommend primeone and Oracle!

This is where one of the leading application providers, paired with a true cloud implementation specialist, comes together.

Roberto Peric

Senior Manager

Austrian Fibre Optic Infrastructure Company

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